Posts tagged customer experience
The Year of Customer Experience for Financial Wellness

With 10 years having passed since the Financial Crisis, many consumers have not fully recovered from its effects on their financial health. Individuals now demand a best-in-class customer experience in banking that goes beyond convenience, access, and design -- to deliver improved financial wellness, as consumers urgently focus on building savings, improving credit, and other long-term financial goals.

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Banks and Fintechs: Partnerships for Innovation

When fintechs first popped up a few years ago, these startups had a goal of disrupting and displacing banks in the world of financial services.  Banks stood their ground and made small reactive changes, but kept systems and processes mostly the same.  The relationship between these rivals has dramatically changed, with both fintechs and banks now working closely together to impact the future of finance.

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